Refund Policy

We strive to ensure your satisfaction with our digital streaming services. This Refund Policy outlines the conditions under which refunds are considered and processed.

1. Subscription Refunds

Subscriptions to SaaStream services are non-refundable, except under specific circumstances listed below. However, we offer a free trial period before any payment is required.

2. Free Trial

SaaStream provides a free trial period to allow you to evaluate our streaming services before purchasing a subscription. You will not be billed during this trial period. You must cancel before the trial ends if you do not wish to continue using the service.

3. Eligibility for Refunds

Refunds will be considered in the following exceptional situations:

  • Technical issues preventing access to the service for an extended period, unresolved by our support team.

  • Duplicate payments or billing errors.

  • Fraudulent transactions, following verification.

4. How to Request a Refund

To request a refund, you must:

  • Submit a refund request via email to contact@saastream.com within 7 days of the billing date.

  • Clearly explain the reason for your refund request and include relevant details such as transaction ID and account information.

5. Processing Refunds

Approved refunds will be processed back to the original payment method within 10 business days. You will receive a confirmation email once your refund has been processed.

6. Chargebacks

We encourage you to contact our customer support before initiating a chargeback. Initiating a chargeback without prior communication may result in account suspension or termination.

7. Changes to the Refund Policy

SaaStream reserves the right to update this Refund Policy at any time. Any updates will be posted on our website, and continued use of the service signifies your acceptance of these changes.

Contact Information

For refund inquiries or assistance: